Are Taxes Included in the Prices?

Canadian HST/GST is included in the listed prices for Originals and Commissions. For Prints, taxes and shipping fees are calculated at checkout based on your location.

Do shipping or cross-border fees apply?

Free standard tracked shipping is available within Canada on original paintings priced at $100 CAD or more, except oversized original paintings measuring 24 × 48 inches or larger. Original paintings under $100 CAD and oversized originals are charged shipping based on destination, package size and available carrier rates. Free local delivery is available within the eligible local delivery area. Shipping outside Canada and any applicable duties, taxes or other cross-border charges are the customer’s responsibility.

Why do some different sizes cost the same or nearly the same?

Pricing is based on tiers of wall presence, not strict square-inch or square centimeter math. Several sizes may sit at the same tier so you can choose the format that fits your space best - square, rectangle, or panorama - without small price differences affecting the decision.

Is there a guarantee or return policy?

Yes, Originals come with a 30-day money-back guarantee. If within 30 days the piece doesn’t feel right, it may be returned - shipping is paid by the purchaser. After 30 days, the sale is final.

What about framing or choosing a framer?

Framing guidance is not provided. Originals ship un-framed unless otherwise specified; collectors are invited to arrange framing locally to suit the wall space and décor.

Is there a deposit on Commissions?

Yes. A 50% non-refundable deposit is required to begin the process.

Are Commissions Refundable?

No. Commissions are custom-created and non-refundable and not returnable. 50% of the price must be paid before the planning period and is non-refundable. Because the work is tailored specifically for the collector, the sale is final once the process begins.

What about printouts of the sketch or process?

The commission process includes shared planning, sketches, and preview stages, as appropriate. However once the final piece is completed and approved it is considered final sale.

When can I expect delivery of the final painting?

You painting will be shipped once final payment is processed.

How long does a typical Commissions take?

It depends on the complexity of the commission. Typically once work begins it takes 4- 8 weeks to complete.

How are prints fulfilled?

Prints are produced on a print-on-demand basis through Printful. They are created only after an order is placed.

What is the policy for returns or defects on prints?

At the time of this writing Printful's policy states:

• Claims for damaged or defective items must be submitted within 30 days of delivery.
• Returns or refunds for "change of mind " or buyer’s remorse are not accepted for print-on-demand items.

Therefore print orders are final sale unless damage or misprint has occurred.

Are signed or limited-edition prints available?

Yes. From time to time signed or limited-edition prints may be offered. Details of edition size, numbering, and COA (Certificate of Authenticity) will appear on the relevant product page.

How do I know which size will work on my wall?

Size guides and limited wall mockups are available to help visualize how a piece will fit your space. The goal is to help you choose a size based on how it feels in your home - wall height, furniture scale, and viewing distance all matter more than raw inches. Mockups are for representation only and may not look the same as the art in your home.

What payment methods are accepted?

Major credit cards and typical digital payment methods are accepted. For custom commissions are 50% non-refundable deposit is required to begin; the balance is due before final delivery or pickup.

Are split payment plans available?

No. installmentsare not available at this time.

Shipping Rates

Free standard tracked shipping is available within Canada on original paintings priced at $100 CAD or more, except oversized original paintings measuring 24 × 48 inches or larger.

Original paintings under $100 CAD and oversized original paintings are charged shipping based on the destination, package size and available carrier rates. Where available, the shipping cost is calculated at checkout.

Free local delivery is available within the eligible local delivery area.

Some remote or northern Canadian destinations may require additional shipping charges because of carrier surcharges or limited service. If an additional charge applies, Berry Art will contact the customer before the artwork is shipped. No additional charge will be made without the customer’s approval.

Orders within Canada are sent using tracked shipping with Canada Post, UPS or another appropriate carrier.

International Orders

International shipping is available.

Shipping charges for orders outside Canada are based on the destination, package size and available carrier rates.

International orders may be subject to customs duties, import taxes, brokerage, clearance or carrier fees determined by the destination country and shipping carrier. The customer is responsible for any such charges.

Where required, these charges may be collected at checkout or may need to be paid before the order is shipped. Berry Art cannot predict or control charges assessed by customs authorities or shipping carriers and does not reimburse them.

If an international shipment is refused or left unclaimed because required import charges are not paid, original shipping, return shipping and any non-refundable customs or carrier charges may be deducted from any refund where permitted by law.

If you're unsure about shipping to your area, contact Berry Art before ordering.

What if an artwork arrives damaged?

Photograph the packaging and artwork immediately upon arrival, keep all packaging, and contact Berry Art within 7 days of delivery so any shipping claim can be investigated promptly. Include clear photos of the outside and inside packaging, the shipping label, and the damaged area. An appropriate replacement, refund or other resolution will be arranged. This 7-day request helps with shipping claims and does not limit any statutory consumer rights.

Who pays for return shipping?

Customers are responsible for return shipping costs for eligible change-of-mind returns, including EU right-of-withdrawal returns, unless applicable law requires otherwise.

What is the policy for returns or defects on prints?

Print orders are final sale except for damage or misprint reported within 30 days of delivery. For EU consumers, statutory withdrawal rights apply to eligible non-personalized print orders, and statutory rights for faulty goods also apply.

What is the return policy for original paintings and commissions?

Undamaged original paintings may be returned within 30 days of purchase. Contact Berry Art before sending anything back. Artwork must be returned in its original condition and protective packaging, and the customer is responsible for return shipping costs. Commissions are custom-made and generally final sale. For EU consumers, applicable statutory withdrawal rights override any conflicting terms for eligible purchases.

What are the return and cancellation rights for EU customers?

EU consumers have applicable statutory withdrawal rights for eligible purchases. An unfulfilled order may be cancelled, and an eligible purchase may be returned within 14 days after the last item in the order is delivered, without giving a reason. EU customers can submit eligible return or cancellation requests electronically through their Berry Art customer account. See the Return and refund policy for complete terms.

Does purchasing artwork include reproduction rights?

No. ownership covers the physical piece or print you purchase. Copyright and reproduction rights remain separate. Licensing for reproduction, commercial use, or display beyond personal collection requires a separate agreement from the Artist.

I still have questions!

If anything feels unclear, please send your questions to Leeann Berry (Berry Art). Leeann@berryart.ca