Shipping policy
Each order is packed and shipped with care to ensure your artwork arrives safely and beautifully.
Processing Times
Original Paintings: Usually ship within 5–7 business days after your order is placed.
Fine Art Prints: Each print is made to order. Please allow 7–14 business days for production before shipping.
Commissions: Custom work will include a confirmed shipping timeline once the artwork is complete.
Once your order ships, you’ll receive an email confirmation with tracking details.
Shipping Rates
Free standard tracked shipping is available within Canada on original paintings priced at $100 CAD or more, except oversized original paintings measuring 24 × 48 inches or larger.
Original paintings under $100 CAD and oversized original paintings are charged shipping based on the destination, package size and available carrier rates. Where available, the shipping cost is calculated at checkout.
Free local delivery is available within the eligible local delivery area.
Some remote or northern Canadian destinations may require additional shipping charges because of carrier surcharges or limited service. If an additional charge applies, Berry Art will contact the customer before the artwork is shipped. No additional charge will be made without the customer’s approval.
Orders within Canada are sent using tracked shipping with Canada Post, UPS or another appropriate carrier.
International Orders
International shipping is available.
Shipping charges for orders outside Canada are based on the destination, package size and available carrier rates.
International orders may be subject to customs duties, import taxes, brokerage, clearance or carrier fees determined by the destination country and shipping carrier. The customer is responsible for any such charges.
Where required, these charges may be collected at checkout or may need to be paid before the order is shipped. Berry Art cannot predict or control charges assessed by customs authorities or shipping carriers and does not reimburse them.
If an international shipment is refused or left unclaimed because required import charges are not paid, original shipping, return shipping and any non-refundable customs or carrier charges may be deducted from any refund where permitted by law.
If you're unsure about shipping to your area, contact Berry Art before ordering.
Packaging
Every piece is carefully packaged using protective materials to prevent bending, moisture, or impact damage.
Originals are wrapped, padded, and boxed securely.
Prints are shipped flat or rolled in sturdy mailing tubes depending on size.
Each order is packed by hand from my studio in Simcoe County, Ontario.
Local Pickup
Local collectors are always welcome!
If you’re in or near Simcoe County, you can select Local Pickup at checkout.
I’ll email you personally to arrange a convenient pickup time once your order is ready.
Damaged Artwork
Photograph the packaging and artwork immediately upon arrival, keep all packaging, and contact Berry Art within 7 days of delivery. Include clear photos of the outside and inside packaging, the shipping label, and the damaged area. The claim will be reviewed and an appropriate replacement, refund or other resolution will be arranged.
Lost Packages
If tracking shows a shipment has been delayed or appears to be lost, contact Berry Art so the shipment can be investigated with the carrier.
Returns and Cancellations
Return, refund and cancellation terms, including the European Union statutory right of withdrawal, are set out in Berry Art’s Return and refund policy. EU customers can also submit eligible return or cancellation requests electronically through their Berry Art customer account.
Last Updated: August 2026